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FAQ
| Frequently Asked Questions |  | | Q:What is your return policy? | | | A:We
check all goods before postage. Returns will be accepted on broken or
damaged goods if returned within 14 days - all postage costs are
covered by us.
If you change your mind you pay all postage costs.
With courier items you must check the item is not damaged before
signing for it or the insurance becomes null & void.
| | Q:Do you combine shipping charges? | | | A:Yes, your items postage cost is calculated by the total weight.
| | Q:When can I expect my order to arrive? | | | A:Handling time is approx 1-3 days excluding large items which are 1-5
days. Normally we post the item within 3 working days. How long
it takes to get to you depends on when you paid and/or how long the
postal office/mail takes. Normally you can expect your item to arrive
2-5 days after your payment has cleared, excludes airmail: which can be 2 days -3 weeks
| | Q:How much is the Shipping and Handling Charge? | | | A:Use our shipping estimator in yourshopping cart. If
this does not show your
country, please contact us and we will quote you
| | Q:Do you ship internationally? | | | A:Yes. If your country is not shown please contact me for a quote. Larger items may be shipped internationally depending on the nature of the item.
| | Q:Are your items fair trade and sourced from ethical producers ? | | | A:We are currently expanding our range of fair trade items. Retail
packaging is not always included and this reduces the price and enviromental impact.
| | Q:Do you sell wholesale? | | | A:Yes. Please contact me if you require a larger quantity of items at discounted prices.
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Q:Are my personal details safe ?
| A:Yes.We do not keep a record of your card details as this goes safely encrypted via a secure reputable third party. (Paypal) Our database of records is regularly and continously checked for security to be hacker safe. We follow security precautions as recommend by zencart producers.
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Bamboo Wind Chimes
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